Prima Survey

Customer Service Evaluation

Thank you for calling our customer service department. Please share your feedback by filling in the information below.

* Date of Call (MM/DD/YYYY)

* Time of Call

* Briefly describe the issue that caused you to contact customer service.

* About how long did you have to hold before speaking with a representative?

* From the time you first spoke with the representative, how long did it take to resolve the issue?

If your call had to be transfered to another representative or department, were you transfered correctly on the first try?

Yes

No

* Please evaluate the representative you spoke with.

* How many calls to customer service did you have to make before the issue was resolved?

* Overall, how satisfied were you with customer service?

Comments

First Name

Last Name

Address 1

Address 2

City

Postal Code

Phone

Email Address

* Indicates Response Required